Cancellations and Refunds

Before a bid is applied

If a new bid no longer clears the entry price, or a Top-Up target retires during checkout, PostRank does not capture the authorization. Your bank may display a temporary authorization until it is released.

Infrastructure failures

If cash is captured but the corresponding post or Top-Up cannot be applied, PostRank automatically requests a full refund of that cash amount and records the recovery state for retry and audit.

Successful bids and Top-Ups

Successfully applied bids and Top-Ups are generally final because they immediately affect a public competitive leaderboard. They are not refundable merely because another post later displaces yours or the 30-day clock expires. Statutory rights and confirmed duplicate or erroneous charges are unaffected.

Help

Include the payment reference and account email in a refund request. We will investigate provider and ledger records.