Cancellations and Refunds

Before a Fund is applied

You may close checkout before authorizing payment. If a new Fund no longer clears the entry price, a Boost target retires, or its author disables community Boosts before final application, PostRank does not capture an uncaptured authorization. Your bank may still display a temporary authorization until it releases the hold.

Captured but not applied

If cash is captured but the corresponding post or Boost cannot safely be applied, PostRank promptly requests a full refund of the captured cash amount and records the recovery state for automatic retry and audit. Refund delivery time is controlled by Razorpay, payment networks, and your bank; it may take several business days after initiation.

Duplicate or incorrect charges

Contact us promptly if you see a duplicate, incorrect, or unrecognized charge. We will compare the payment-provider and PostRank ledger records and initiate any refund that is due. Do not send card numbers or passwords. We may request the payment reference, account email, amount, date, and a redacted bank record.

Successfully applied Funds and Boosts are non-refundable

Successfully applied Funds and Boosts are final and non-refundable because they immediately change a scarce public leaderboard and cannot be cancelled or reduced. This rule does not apply where PostRank failed to apply the purchased placement, a charge was duplicate or incorrect, or a refund or other remedy is required by law. A community Boost is not refundable merely because the author later disables future community Boosts, the post's rank changes, another post displaces it, the post is moderated for breaching the rules, or the 30-day clock expires.

Promotional credit

PostRank Credit has no cash value and is not refunded or paid out as cash. If an eligible transaction is reversed before application, unspent credit reserved for that attempt is released. Credit obtained through invalid or manipulated Verified Visits may be reversed.

How to request help

Email the support address on the Contact page with your payment reference and account email. We acknowledge payment complaints as stated there and communicate the outcome or any information reasonably needed to investigate. Approved refunds return to the original payment method unless applicable law or the payment provider requires otherwise.